24/7 support that never sleeps
Answers on web, WhatsApp, Instagram and email — trained on the real questions buyers actually ask.
Knows which questions surface before a show, which tickets get resent the most and when to escalate. Resolves 70% of queries and forwards you only the ones that need human eyes.
AI Support
Omnichannel support · always on
Resolved today
0
Avg response
8s
Satisfaction
94%
Escalated
11%
Experience as a Service
Ship a brain with years of operating in two clicks
Every Fanz AI agent comes pre-trained on the real-world operation of Fanz. Not a generic LLM — an expert that already lived the iteration of thousands of event producers.
0+
real-event tickets analyzed
$0M+
in processed transactions
0M+
emails with real CTR and conversion data
0+
live brands operating today
Plug & play. Impossible to acquire any other way.
Trained for you
Learned from thousands of real support tickets: duplicate charges, ticket resends, seat swaps, refunds, pre-show doubts.
You don't explain how to answer. It knows that 'I didn't get the email' is a one-click ticket resend, that 'can I change the date' has venue-specific policy, and that an angry buyer on Instagram needs a different tone than one on email.
What it does for you
A support team that never gets tired
The quality of a senior CX rep, multiplied by AI speed — available 24h with no fixed cost.
Web + WhatsApp + IG + email
One inbox for your team. AI Support replies wherever buyers message you, no need to juggle 4 apps.
Own knowledge base
Upload PDFs, URLs and business rules. The agent indexes them and answers without hallucinating.
One-click ticket resend
'I didn't get the email' is the #1 query. The agent resends tickets instantly without waiting on a human.
Lead capture
When a query is sales-intent, captures name and contact and forwards to your commercial team.
Approval mode
For sensitive cases, you can require your OK before each reply goes out. Full control without losing speed.
Metrics that matter
Resolution, satisfaction, response time, assisted revenue, escalations. No vanity numbers.
How it works
From silence to 24/7 support in 3 steps
Upload knowledge
PDFs, URLs, your venue's FAQs. The agent builds its knowledge base in minutes.
Connect channels
WhatsApp Business, Instagram DMs, Gmail, web widget. One integration per channel, 5 minutes each.
Lives in your brand
Pick tone (concierge, friendly, professional), name, avatar. Represents you like your best human CX rep.
Real cases
How producers like you use it
Festival with 60K buyers; 800 queries per show concentrated in the 72h before.
+72% bot resolution
Agent resolved 72% with no human intervention. Team focused on complex cases.
“Fridays used to be firefighting. Now the team works calmly.”
— Camila — CX manager
Theatre open on weekends only, but buyers ask questions at 1am on Friday.
+24h coverage
24/7 resolution without hiring overnight staff. NPS went from 7.2 to 8.9.
“Customers don't care about office hours. The bot doesn't either. And purchases close at 2am.”
— Federico — Theatre producer
Stand-up with new buyers every week, lots of repetitive pre-show questions.
94% < 10s
94% of pre-show queries answered in under 10 seconds.
“Bot answers faster and better than our staff WhatsApp when there are 40 messages in queue.”
— Mariano — Comedy producer
Frequently asked questions
1,000+ organizers already on board
Ready to own your ticketing?
Join 1,000+ organizers who ditched generic platforms and built their own with Fanz.
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