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Communications

Every email, automated and on-brand

Purchase confirmations, reminders, PDF tickets, abandoned cart recovery, and feedback. Set up once, runs on every event.

Purchase completed
C

City Theater

tickets@teatromunicipal.com

Sending...

Your tickets for Live Jazz Night!

2x General.pdf
Calendar

0+

Emails sent per month

0.8%

Delivery rate

0%

Average open rate

$0

Additional cost

Automated Emails

5 emails that send themselves

Configure templates once. The system handles the rest on every event.

✉️
Purchase confirmationSent
EventLive Jazz Night
Tickets2x General
Total$17,000
2x General.pdf
.ics
  • PDF tickets with QR attached
  • Calendar invitation included
  • Optional Google Meet link
  • Different template per ticket type
  • Personalization with name and event
Visual Editor

Build professional emails without code

Visual block editor with desktop and mobile preview.

  • Text blocks with personalization
  • Images, buttons, and dividers
  • Social media icons auto-detected
  • Desktop and mobile preview
  • Reuse designs across campaigns
  • Dynamic fields: name, event, ticket
Email editor
Logo + Header
Text
Image
CTA Button
Divider
Social media
Drag & drop · No code
Manual Emails

Email your attendees whenever you want

Compose, schedule, and segment by ticket type.

Manual emails+ Create email

Event logistics info

All · Apr 15

Sent

Schedule change

VIP · Apr 18

Scheduled

Exclusive afterparty

VIP ·

Draft
  • Send to all or filter by ticket type
  • Schedule sends for later
  • Send a test before going live
  • Duplicate sent emails as drafts
  • Status table: Draft, Scheduled, Sent
  • Complete send history
White Label

Your brand on every email. Fanz invisible.

Logo, colors, and sender name. Buyers never see Fanz.

Your logo in the headerYour brand colorsYour name as senderYour verified email domainNo Fanz branding
Email preview
White label
F

Fanz

noreply@fanz.com

View my tickets
Infrastructure

Reliable delivery powered by Amazon SES

Amazon SES

Enterprise sending infrastructure with high deliverability.

Round-robin

Automatic distribution across your verified emails.

Full tracking

Per-email status: sent, opened, bounced, complained.

2,000/day per sender

Add more verified emails to scale without limits.

Event Communications

Full control over your emails

Every aspect of your event communications, under your control.

Visual email builder

Text, image, button, divider, and social blocks. Drag-and-drop, no code.

Dynamic personalization

Attendee name, event, ticket type — auto-inserted.

Per-ticket templates

Different designs for VIP, General, and each ticket type.

Test before sending

Send a test email to verify design and content.

Manual broadcasts

One-off emails to all or filtered by ticket type.

Schedule sends

Draft now, send later. Full timing control.

How It Works

Activate communications in four steps

Open Communications

Go to any event's Communications tab.

Configure automated emails

Set up purchase, reminder, and feedback templates.

Customize the design

Add your branding and personalization tokens.

Send or schedule

Automated emails run on their own. Manual ones whenever you want.

Frequently asked questions

1,000+ organizers already on board

Ready to own your ticketing?

Join 1,000+ organizers who ditched generic platforms and built their own with Fanz.

Get started for free
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